Senior Implementation Consultant

Responsibilities

• Lead end-to-end implementation of Point of Rental Elite, including project management, configuration, and data integrity validation
• Design and deliver tailored consultancy and training programs via virtual, webinar, and instructor-led formats
• Conduct client discovery calls to translate operational challenges into actionable implementation and training plans
• Monitor project plans, track task progress, and communicate implementation status to clients and internal stakeholders
• Identify and resolve client issues during implementation to ensure maximum software utility
• Collaborate with the Learning and Development team to continuously improve training tools and delivery methods
• Maintain high CSAT and NPS scores in line with team targets

Requirements

• 7+ years of experience as a trainer or implementation consultant for rental software solutions
• 3+ years of hands-on experience in the equipment, party, or event rental industry
• Bachelor's degree required
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Proficiency in collaboration platforms such as Zoom, Google Meet, or Microsoft Teams
• Excellent presentation, communication, and consultative leadership skills

Preferred Qualifications

• Knowledge of Point of Rental software
• Knowledge of database structures and SQL
• Experience leading sessions at industry conferences or large customer engagement events

About the Company

Point of Rental is a global leader in rental software, recognized as one of Inc. 500's Best Places to Work. We empower our customers through innovative products, principled decision-making, and a commitment to excellence in the rental industry.