Senior Hub Assistant

Responsibilities

• Provide high-quality customer service and advice to current and prospective students
• Act as the first point of contact for university systems, processes, and services
• Offer supervisory support to Hub Assistants and help coordinate daily tasks
• Guide students through applications, enrolments, and study options
• Support students holistically through in-person and online service delivery

Requirements

• Collaborative team player with the ability to build positive relationships
• Proactive approach with a strong, reliable work ethic
• Ability to show empathy and genuine care when supporting students and colleagues
• Adaptable to fast-paced, dynamic, and high-volume work environments
• Comfortable stepping in to guide and support a team when needed

Benefits

• Competitive salary with five weeks' annual leave
• Up to 6.75% company superannuation scheme
• Flexible employment practices, including flexible hours
• Career development programs and generous parental leave allowance
• Access to childcare and various internal/external discounts

About the Company

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. With over 6,000 academic and professional staff supporting more than 46,000 students, we foster a diverse and dynamic culture. Our Student Hubs serve as the physical gateway to the university, providing mana-enhancing and professional services to support students at every stage of their journey.