Senior Housekeeping Manager

Responsibilities

• Support and oversee daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services
• Ensure all assigned areas consistently meet Fairmont and LQA cleanliness and presentation standards
• Conduct daily inspections of guest rooms, public areas, storage areas, and back-of-house spaces
• Coordinate with Engineering to address maintenance issues and preventative care
• Supervise, coach, and support housekeeping colleagues in alignment with brand service standards
• Assist in onboarding and training new colleagues regarding safety, equipment use, and chemical handling
• Support scheduling efforts based on occupancy, business levels, and labor standards
• Manage inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms
• Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations

Requirements

• Previous leadership experience in housekeeping required
• 3 years of housekeeping experience required, preferably in a luxury setting
• Ability to communicate well in English both verbally and written
• Computer proficiency with MS Office, Alice, UniFocus, or Opera Cloud preferred
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays
• Strong interpersonal and problem-solving abilities
• Commitment to delivering a high level of customer service

About the Company

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island, offering an authentic Hawaiian experience surrounded by lush tropical gardens and white sand beaches.