Senior Helpdesk Technician

About the Company

General Matter enriches uranium. We are designing, building, and operating the world’s lowest-cost enrichment services, here in the US, to restore America’s ability to produce nuclear fuel for AI, advanced manufacturing, and critical industries.

Responsibilities

• Provide Tier 2 and Tier 3 support for Windows and Linux users
• Administer and maintain Microsoft Intune for device configuration and security
• Manage Azure / Entra ID identities, MFA, and conditional access policies
• Support user and group administration across Microsoft 365 services
• Support and troubleshoot engineering software such as CAD, CAM, and CFD tools
• Manage the onboarding and offboarding lifecycle and hardware provisioning
• Oversee asset management and inventory using ITSM tools
• Maintain clear, up-to-date documentation and SOPs

Requirements

• 4+ years of experience in helpdesk, desktop, or IT support
• Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365
• Proficiency in Windows and Linux environments
• Experience supporting engineering and manufacturing systems (CAD, CAM, CFD)
• Strong troubleshooting and communication skills
• Ability to work extended hours and weekends as necessary

Preferred Qualifications

• Experience in manufacturing, engineering, or heavy industry settings
• Familiarity with GCC High or similar secure operational environments
• Experience with ManageEngine, ServiceNow, or other ITSM tools
• Knowledge of PowerShell for automation
• Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent