Senior Helpdesk Analyst

Responsibilities

• Provide expert technical support for hardware, software, and network issues via phone, email, and in-person
• Serve as the primary escalation point for complex and high-priority incidents
• Administer modern desktop environments using Microsoft Intune, JAMF, and MECM
• Manage Azure Active Directory (AAD), Group Policy Objects (GPOs), and conditional access policies
• Administer Microsoft 365 suite including Exchange Online, Teams, SharePoint, and OneDrive
• Mentor and provide technical guidance to junior helpdesk technicians
• Manage hardware lifecycle including deployment, maintenance, and decommissioning
• Support executive/VIP needs and coordinate IT logistics for local meetings and events

Requirements

• 5+ years of experience in technical support, helpdesk, or IT administration
• Demonstrable experience with Microsoft Intune, JAMF, and/or MECM
• Proven expertise in Microsoft 365 (O365) administration and Exchange Online
• Experience with Azure AD administration
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP)
• Strong communication and customer service skills
• Experience with virtualization technologies like VMware or Hyper-V is highly desirable
• Certifications like CompTIA A+, Network+, ITIL V4, or Microsoft 365 Modern Desktop Administrator are a plus

About the Company

SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.