C
Posted 4 hours ago
Senior Help Desk Technician
C3ELSenior Help Desk Technician
Requirements
U.S. Citizenship, Active Secret clearance, DoD-8570 IAT Level 1 certification, 5-7 years IT support experience
Skills
Active DirectorySCCMTroubleshooting
About the role
Responsibilities
- Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments
- Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment
- Manage and track incidents through Altiris Help Desk and Remedy ticketing systems
- Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM
- Administer and maintain Active Directory accounts, permissions, and group policies
- Support and troubleshoot network connectivity and configuration issues
- Escalate complex issues to Tier III support or system engineers as needed
- Ensure all service requests are completed within established SLAs
Requirements
- U.S. Citizenship
- Active US Government Secret clearance
- DoD-8570 IAT Level 1 baseline certification (Net+ CE or equivalent)
- 5–7 years of IT support experience
- Experience with SIPR, NIPR, CENTRIX, and STAMIS networks
- Experience with Active Directory administration
- Experience with Altiris Deployment Solution (DS) or SCCM
- Experience with Altiris Help Desk or Remedy
- High School diploma or equivalent
Preferred Qualifications
- Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments
- Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery
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C3EL · Alaska
