Senior Hardware Triage Engineer

Responsibilities

• Perform hands-on debugging and triage of system-level hardware failures in engineering, manufacturing, and data center systems
• Diagnose failures involving servers, storage, networking, embedded systems, or other complex hardware platforms
• Isolate faults to the board, subsystem, component, firmware, or manufacturing process
• Reproduce reported issues and collect technical evidence including logs, waveforms, and hardware captures
• Collaborate with hardware, firmware, BIOS, FPGA, mechanical, and manufacturing SMEs to determine root cause
• Identify recurring failure trends and recommend design, process, or test improvements
• Develop and maintain debug procedures and failure analysis documentation
• Support new product introduction (NPI), qualification, manufacturing, and sustaining engineering activities
• Communicate investigation status, technical findings, and risks to engineering leadership

Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field
• 4+ years of experience in hardware engineering, hardware validation, system integration, or failure analysis
• Strong experience debugging complex system-level hardware issues
• Strong understanding of digital electronics, power delivery, signal integrity, and board-level design
• Experience working with Linux and/or Windows environments for hardware diagnostics
• Excellent analytical problem-solving and root cause analysis skills
• Strong verbal and written communication skills
• Ability to travel internationally and domestically as needed

Preferred Qualifications

• Experience with server, storage, networking, or high-performance computing platforms
• Familiarity with PCIe, DDR, Ethernet, USB, I2C, SPI, UART, and JTAG interfaces
• Experience with manufacturing test, failure analysis, or reliability engineering
• Knowledge of BIOS, BMC, firmware, or embedded systems debugging
• Experience with statistical failure analysis and reliability methodologies
• Experience supporting customer escalations and high-priority production issues

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Disability and life insurance
• 401(k) retirement plan
• Commuter benefits and wellness services
• Employee Assistance Programme (EAP)