Senior Fixed Operations Manager

Responsibilities

• Conduct routine dealership visits to assess Aftersales operations, engaging with Sales, Aftersales staff, and executive leadership.
• Provide consultative coaching and develop actionable improvement plans to drive growth in Accessories, Parts, and Service (APS).
• Evaluate dealership operations using core customer experience mindsets to strengthen the value proposition and brand loyalty.
• Drive adoption of Aftersales core processes, including initiation, reception, communication, delivery, and follow-up.
• Perform financial and operational analysis to identify opportunities in staffing, throughput, sales effectiveness, and facility utilization.
• Review APS performance, financial statements, and inventory management to improve cash flow and absorption rates.
• Monitor market trends and competitor activity to develop strategies that maximize APS sales and market development.

Requirements

• Bachelor's degree in Business or a related field.
• 6+ years of progressive Marketing and Sales experience.
• 3+ years of analytical experience within the automotive industry.
• 2+ years of experience in a dealer contact support role or equivalent.
• Ability to travel more than 75% (including day and overnight domestic travel).
• Must reside in the San Diego, CA area.

Preferred Qualifications

• Previous experience supervising others.
• Previous experience in a professional sales capacity.
• Proficiency in sales-related systems and advanced spreadsheet applications.

Benefits

• Comprehensive benefits package including medical and mental health coverage.
• Retirement savings plans.
• Parental leave.
• Employee Lease Program and Vehicle Purchase Program (VPP) discounts.
• Opportunities for career growth, leadership training, and tuition reimbursement.

About the Company

Nissan is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. With over 150 million vehicles produced globally, we are dedicated to enriching the lives of our employees and customers through cutting-edge mobility solutions.