Senior Facilities Manager

Responsibilities

• Lead and develop a facilities management team, including recruitment, training, and performance management
• Champion a safety-first culture and ensure compliance with health and fire safety regulations
• Oversee day-to-day hard and soft services delivery and customer service excellence
• Manage service partners, attend KPI/SLA reviews, and act as an escalation point
• Drive financial management, including service charge budgets, procurement, and variance reporting
• Act as Duty Manager on rotation for out-of-hours emergencies
• Support net zero carbon ambitions through building-level initiatives
• Maintain high standards through regular site inspections and contractor management

Requirements

• At least 7 years of experience in facilities management
• Previous team leadership or operations management experience
• IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH, Associate RICS, or MIWFM
• Strong technical knowledge of mechanical and electrical systems in property management
• Solid stakeholder management and communication skills
• Experience managing small teams and driving operational change

Preferred Qualifications

• Bachelor’s degree or building services engineering qualification

Benefits

• Competitive salary and performance-related bonus
• Pension scheme
• Flexible working arrangements
• Market leading family policies
• Private healthcare
• Life and critical illness cover
• 28 days holiday with option to buy more
• Shopping discounts in the West End

About the Company

The Crown Estate is committed to building a diverse and inclusive workplace and supports flexible working arrangements to value work-life balance and wellbeing.