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Posted 21 hours ago
Senior Executive - Quality
CapGridSenior Executive – Quality (Customer Complaints & SQA)
Requirements
B.E./B.Tech/Diploma in Mechanical, Automobile, or Production Engineering, 3+ years experience in Quality Assurance or SQA, Automotive or Consumer Appliance industry experience, Knowledge of APQP, PPAP, FMEA, MSA, SPC, Proficiency in MS Office and SAP/QMS
Skills
IATF 16949APQPPPAPRoot Cause Analysis
About the role
Responsibilities
- Lead investigation and resolution of internal and external customer complaints
- Conduct Root Cause Analysis (RCA) using 8D, Fishbone, 5 Why, and Pareto Analysis
- Coordinate with production, design, and supplier teams to implement CAPA
- Ensure timely closure of customer concerns per IATF 16949 standards
- Support supplier audits, process reviews, and quality performance tracking
- Verify supplier compliance with APQP, PPAP, MSA, and SPC requirements
- Handle incoming inspection and monitor supplier rejection analysis
- Maintain compliance with IATF 16949, ISO 9001, and customer-specific requirements
Requirements
- B.E./B.Tech/Diploma in Mechanical, Automobile, or Production Engineering
- Minimum 3 years of experience in Quality Assurance, Supplier Quality, or Customer Complaints Handling
- Background in Automotive or Consumer Appliance industries (Tier-I or OEM)
- Strong understanding of automotive core tools: APQP, PPAP, FMEA, MSA, and SPC
- Practical experience in OEM interactions and quality audits
- Proficiency in MS Office, SAP/QMS, and quality data analysis tools
About the Company
CapGrid is a technology-driven manufacturing solutions company specializing in end-to-end sourcing, supplier management, and quality assurance for the automotive and industrial sectors.
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CapGrid · Sonepat