Posted 2 days ago
Senior Executive - Inbound Technical Support
Adeeba E Services Pvt LtdSr Executive for Inbound Tech Support Process
Requirements
6+ months outbound tech process experience, Fluent English, Comfortable with night shifts, Ability to handle payments
Skills
Technical Supportcustomer serviceSales
About the role
Responsibilities
- Attain inbound calls from customers regarding printers, routers, emails, and other devices
- Analyze technical issues correctly to provide solutions
- Sell relevant service plans and software to customers
- Close calls and process customer payments
- Pitch service plans confidently to customers
Requirements
- Minimum 6 months experience in an international outbound technical process
- Excellent English communication skills
- Ability to work night shifts (US Shift)
- Graduate or Undergraduate degree
Benefits
- Fixed monthly salary and high incentives
- 24 leaves per year plus compensatory offs and birthday leaves
- Daily, monthly, and spot incentives
- Medical benefits
About the Company
Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.
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Adeeba E Services Pvt Ltd · Kolkata
