Senior Executive - Inbound Tech Support

Responsibilities

• Receive inbound calls from international customers in the US and UK
• Diagnose technical issues and provide appropriate support
• Suggest annual service plans and software solutions
• Close sales and achieve performance targets
• Process payments through various gateways

Requirements

• Excellent communication skills
• Minimum 1 year of experience in outbound tech processes
• Ability to handle payment processing and close calls
• Experience in international outbound processes is preferred

Benefits

• Fixed monthly salary with high incentives
• 100% attendance incentives
• 15%-20% hike on last drawn salary
• Annual loyalty bonus of Rs. 5000
• Referral bonus of Rs. 2000 per candidate
• Paid leaves including birthday leave and compensatory offs

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.