Senior Executive/Assistant Manager- Air Cargo

Responsibilities

• Manage end-to-end air cargo shipment handling from pick-up to final delivery
• Enter commercial data into the CargoWise One (CW1) transport management system ensuring high accuracy
• Act as the primary point of contact for customers, providing proactive shipment status updates
• Coordinate customs clearance, loading, dispatch, and documentation with internal and external stakeholders
• Handle customer claims and implement corrective and preventive actions (CAPA)
• Manage invoicing processes, including receiving supplier invoices and issuing client invoices
• Perform daily freight forwarding operations in compliance with corporate SOPs and directives
• Conduct regular retention calls to maintain strong relationships with existing clients

Requirements

• Proven experience in end-to-end air cargo shipment handling
• Proficiency in data entry and document management within CW1 (CargoWise One)
• Strong background in freight forwarding operations and customs clearance coordination
• Excellent customer relationship management and communication skills
• Ability to manage conflicts professionally and handle difficult situations with respect
• Strong organizational skills for managing transport documents and invoicing

About the Company

cargo-partner is a global logistics provider offering comprehensive supply chain solutions. We focus on delivering high-quality, reliable freight forwarding services through innovation and continuous improvement.