Senior Enterprise Engagement Manager

Responsibilities

• Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders
• Develop and execute structured account strategies aligned to customer business goals and long-term growth
• Lead executive engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment
• Partner cross-functionally with Implementation, Product, and Engineering to drive successful deployments
• Establish clear governance, timelines, and accountability across workstreams
• Drive adoption and change management to ensure solutions are fully embedded
• Define, track, and communicate key success metrics such as automation, CSAT, and efficiency
• Identify performance gaps and implement structured action plans to optimize impact
• Drive commercial growth by identifying expansion opportunities and supporting renewals
• Contribute to strong Net Revenue Retention (NRR)

Requirements

• 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or Consulting within SaaS
• Experience managing large, complex accounts (typically $500K+ ARR)
• Ability to operate at both strategic and operational levels
• Proven ability to influence Director, VP, and C-level stakeholders
• Experience driving measurable business outcomes tied to defined KPIs
• Strong project management and organizational skills
• Experience supporting account expansion and renewal strategies

Preferred Qualifications

• Experience in AI, automation, CX platforms, or contact center technologies
• Background in digital transformation or operational modernization
• Experience working with global or multi-region enterprise organizations

About the Company

Parloa is transforming customer experience through AI-powered agents. Their mission is to make every customer conversation feel effortless for both customers and the companies serving them, having powered over one billion interactions for global brands like Booking.com, Allianz, and SAP.