Senior Enterprise Account Manager

About the Company

HG Insights is a leader in technology intelligence, providing data-driven insights that help businesses make strategic decisions about technology investments and market opportunities. We transform raw data into actionable intelligence that drives revenue growth and competitive advantage for our customers.

Responsibilities

• Manage a portfolio of enterprise accounts, ensuring seamless onboarding and high customer satisfaction
• Own the post-sale customer lifecycle including onboarding, adoption, retention, renewal, and expansion
• Partner with customer stakeholders to understand goals, uncover new use cases, and drive value realization
• Identify and pursue in-year expansion and upsell opportunities through proactive engagement
• Use AI and modern sales/customer success tools to analyze account health and prioritize outreach
• Develop and execute strategic account plans in collaboration with Product, Marketing, and Sales teams
• Act as a customer advocate to help refine offerings and processes

Requirements

• Proven experience managing and growing enterprise customer relationships ($1B+)
• Track record of delivering against renewal and expansion quotas
• Strong critical thinking, consultative, and communication skills
• Demonstrated ability to quickly adopt and use AI tools to enhance client engagement and analyze trends
• Ability to adapt to new tools, customer needs, and processes quickly
• Resourceful, organized, and self-directed work style