Senior Engineer, Total Product Support (PEALD)

Responsibilities

• Act as the primary technical point of contact for customer escalations and requests
• Own the end-to-end escalation process from problem identification through root cause analysis and closure
• Drive continuous improvement of semiconductor tool performance, uptime, and availability at customer sites
• Lead cross-functional task forces and interface with BU Engineering and global support teams to resolve critical issues
• Manage Non-Conformances (NCs) and lead the completion of 8D reports for critical issues
• Support NPI (New Product Introduction) and CIP (Continuous Improvement Process) activities from a field implementation perspective
• Provide clear and timely communication regarding issue status, risks, and action plans to stakeholders

Requirements

• Bachelor’s degree or higher in Engineering or a related technical field
• Strong system-level understanding of hardware, software, and process integration
• Proven experience in semiconductor equipment support, product support, or field engineering roles
• Demonstrated ability to manage customer escalations in high-pressure environments
• Willingness to travel frequently to customer sites

Preferred Qualifications

• Experience with Pareto and data-driven methodologies for troubleshooting and prioritization
• Knowledge of FCO, retrofit, and TSB activities for released products
• Strong structured problem-solving and root cause analysis skills

About the Company

ASM is a global leader in semiconductor manufacturing equipment, providing cutting-edge technology for trends such as 5G, cloud computing, AI, and autonomous driving. For over 55 years, we have been at the forefront of innovation, helping to shape the future of the semiconductor industry through advanced ALD, Epitaxy, and PECVD technologies.