Senior Engineer II, Global Product Support

Responsibilities

• Provide expert-level technical support for advanced PECVD and plasma-based semiconductor equipment
• Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues
• Lead root cause analysis and communicate countermeasures to customers and internal teams
• Partner with engineering teams to provide design feedback and reliability improvements
• Support system installations, upgrades, and customer technical training
• Coordinate technical activities including repair, preventive maintenance, and upgrades at customer sites
• Collaborate with global support teams across Japan, Korea, and the United States
• Travel globally up to 50% of the time to support customer sites

Requirements

• Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or a related science
• At least 5 years of hands-on experience with PECVD or plasma technologies
• Strong background in troubleshooting semiconductor manufacturing equipment
• Proficiency in both English and Japanese for internal and external communication
• Proven experience in customer-facing roles with the ability to manage stakeholder expectations
• Willingness and ability to travel globally up to 50%

Preferred Qualifications

• Mandarin proficiency
• Experience working with senior stakeholders (Directors and VPs)
• Experience collaborating in cross-functional, global teams
• Experience with plasma-related processes such as etching

About the Company

ASM is a global leader in the semiconductor industry, providing advanced technology and equipment that enables the production of cutting-edge chips. For over 55 years, ASM has been at the forefront of innovation, supporting critical trends like 5G, AI, cloud computing, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.