Senior Engineer I, Field Service

Responsibilities

• Lead internal escalations and root-cause investigations for complex, multi-factor technical issues
• Diagnose system interactions across mechanical, electrical, software, and process-integration domains
• Identify performance trends in areas such as gas delivery, thermal control, and process deviations
• Mentor peers on advanced diagnostic strategies and contribute to troubleshooting protocols
• Supervise safety procedures, provide team training, and support internal and external safety audits
• Map unit-process variables to device physics and design DOEs to enhance yield and stability
• Coordinate escalations, quantify technical and operational risk, and prevent issue recurrence
• Align customer needs with design constraints and draft upgrade proposals

Requirements

• Bachelor's degree in Electrical, Mechanical, or Electromechanical Engineering with 6+ years of experience, OR a Master's degree with 4+ years of experience
• Deep understanding of tool architecture, process interactions, and advanced system-level troubleshooting
• Demonstrated experience leading root-cause investigations and cross-functional escalations
• Ability to interpret complex schematics and diagnose issues involving multiple engineering disciplines
• Willingness to travel domestically and internationally
• Proficiency with MS Office

Preferred Qualifications

• Strong expertise in gas delivery, thermal control, vacuum systems, plasma, RF, or instrumentation
• Experience mapping process variables to device physics and designing DOEs
• Background coordinating cross-site escalations or multi-fab upgrade initiatives
• Ability to influence customers and guide discussions during high-impact technical escalations
• Experience mentoring peers and shaping troubleshooting methodologies

About the Company

ASM is a global leader in the semiconductor industry, providing cutting-edge technology for advanced semiconductor devices. For over 55 years, we have been at the forefront of innovation, playing a crucial role in enabling trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.