Senior Engineer I, Field Service

Responsibilities

• Maintain tool uptime and ensure excellent execution of installation and hardware support.
• Provide technical troubleshooting for CVD, EPI, PEALD, and Furnace toolsets at client sites.
• Develop and maintain technical information for internal and external stakeholders.
• Drive continuous improvement of the customer experience through hardware, software, and support tool development.
• Manage new product installs, hardware development, and project evaluations.
• Facilitate efficient customer follow-up through professional communication via email, telephone, and presentations.
• Perform business travel as required to support client needs.

Requirements

• Bachelor’s degree in an Engineering discipline.
• Proven success in building collaborative partnerships with customers and internal stakeholders.
• Ability to work effectively in a team environment under tight deadlines and multiple priorities.
• English language fluency is required for working with international clients and customers.

About the Company

ASM is a global leader in semiconductor manufacturing equipment, providing cutting-edge technology for the semiconductor industry. For over 55 years, we have been at the forefront of innovation, supporting critical trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.