Senior End User Analyst

Responsibilities

• Provide dedicated white-glove technical support to executives, ensuring seamless technology experiences and rapid incident resolution.
• Deliver end-to-end meeting and event support, including readiness checks and live troubleshooting for high-profile meetings.
• Serve as an escalation point for complex technical issues, partnering with Service Desk and Workplace Support teams.
• Utilize advanced tools like Copilot, AI, Helix, and Nexthink to proactively identify and resolve PC and AV environment issues.
• Drive automation and process improvements to increase efficiency and reduce manual effort.
• Manage device lifecycles, including deployment, preventative maintenance, and hardware refresh planning.
• Support critical operations, including after-hours coverage for major events and storm response as required.

Requirements

• 5+ years of experience in technical support or a service desk role.
• Two-year technology degree or equivalent military/work experience.
• Advanced knowledge of Windows 11 and Microsoft 365.
• Proven experience with AV and connectivity troubleshooting.
• Ability to perform physical support tasks, including lifting up to 40 pounds.
• Demonstrated ability to handle sensitive information with discretion and professionalism.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or Engineering.
• Working knowledge of the utility industry and the Southern Company environment.

About the Company

Southern Company is a leading energy provider serving 9 million customers across the Southeast and beyond. We are committed to providing clean, safe, reliable, and affordable energy through innovation, resilience, and sustainability, with a goal of net-zero greenhouse gas emissions by 2050.