Senior Employee Service Manager, EMEA

Responsibilities

• Lead Employee Services delivery across the EMEA region, ensuring high-quality execution of employee lifecycle support and transactions.
• Manage and develop a distributed team, fostering accountability and a high-performing service culture.
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics.
• Execute globally defined processes while ensuring appropriate regional adaptation across EMEA countries.
• Drive continuous improvement initiatives by identifying trends and opportunities to enhance service delivery.
• Ensure accurate processing of employee data in SuccessFactors and drive adoption of ServiceNow.
• Partner with HRIS, Centers of Excellence, and HR Business Partners to support system enhancements and automation.
• Ensure operations comply with applicable labor laws, GDPR requirements, and company audit standards.

Requirements

• 8–10+ years of HR experience, including shared services or HR operations leadership.
• Proven experience managing teams across multiple EMEA countries.
• Experience leading service delivery in a high-volume, process-driven environment.
• Hands-on experience with SuccessFactors and ServiceNow preferred.
• Strong understanding of HR operations, GDPR, and regional labor law considerations.
• Proficiency in Microsoft 365, particularly Excel.
• Strong stakeholder management and change leadership skills.

Preferred Qualifications

• Experience working with Works Councils and employee representative bodies.
• Experience supporting shared services transformation and technology adoption initiatives.

Benefits

• Permanent employment contract and a competitive salary.
• Private health insurance for you and your family.
• Flexible working hours and wellbeing initiatives.
• Access to e-learning platforms for continuous skill development.
• Clear career development paths and growth opportunities.
• Vibrant work environment within Class-A office space.

About the Company

IGT is a global leader where innovation meets entertainment. From casino floors to mobile screens, we deliver thrilling and responsible gaming experiences powered by world-class content and technical capabilities. With over 6,000 employees across 30+ countries, we operate at scale while maintaining a culture of collaboration, accountability, and ownership.