Senior Dynamics 365 Support Engineer

Responsibilities

• Provide end-to-end support for Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform
• Analyse, troubleshoot, and define solutions for customer issues and business objectives
• Identify and resolve D365 CE issues in collaboration with internal teams and Microsoft support
• Act as a subject matter expert on D365 CE ecosystem and Power Platform best practices
• Recommend system enhancements and modifications to improve business efficiency
• Participate in system updates and release implementations
• Support service readiness and operational assistance for solution go-lives
• Collaborate with Technical Leads and Consultants on continuous improvement initiatives

Requirements

• Proven experience providing support for Dynamics CE implementations
• Solid D365 CE Support experience (Sales, Marketing, Customer Service, Field Service, or Project Service Automation)
• Proficiency navigating and troubleshooting the Power Platform
• Experience with Power Automate and Power Apps
• Experience supporting continual enhancement of Dynamics CE implementations
• Strong troubleshooting and problem-solving skills
• Experience working at a Microsoft partner

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider with over 6,000 employees globally. The UK&I hub develops integrated technology solutions across Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security.