Senior Dynamics 365 Support Engineer - F&SCM

Responsibilities

• Provide end-to-end support for Dynamics 365 F&SCM issues, specializing in Supply Chain and Advanced Warehousing
• Analyse, troubleshoot, and resolve application issues by collaborating with internal teams and Microsoft support
• Recommend and implement solutions aligned with customer business requirements and industry best practices
• Act as a subject matter expert providing guidance on D365 F&SCM functionality
• Support Microsoft release and update activities to ensure seamless deployments
• Perform root cause analysis for recurring incidents and recommend preventive measures
• Maintain accurate documentation of incidents, solutions, and support activities

Requirements

• 5+ years of experience in Dynamics F&SCM support
• Specialist knowledge in Manufacturing and Warehousing modules
• Proven experience with Dynamics F&SCM implementations
• Experience delivering continual enhancements and working with Microsoft update cadences
• Experience working at a Microsoft partner
• Strong troubleshooting and problem-solving skills

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees. We serve more than 5.5m customers every day in over 175 countries, providing integrated technology solutions across Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security.