Senior Dynamics 365 Support Engineer, Customer Engagement

Responsibilities

• Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite and the Power Platform.
• Analyse, troubleshoot, and resolve D365 CE issues in collaboration with internal teams and Microsoft support.
• Act as a subject matter expert, providing guidance to colleagues on best practices and functionalities within the D365 CE ecosystem.
• Work with customers and stakeholders to understand business processes and recommend system enhancements or modifications.
• Participate in the review and implementation of system updates and releases to ensure smooth transitions.
• Proactively identify opportunities to optimise and expand customers' Dynamics 365 CE solutions.
• Collaborate with Technical Leads, Consultants, and Service Delivery Managers to drive continuous improvement initiatives.

Requirements

• Proven experience providing support for Dynamics 365 Customer Engagement (CE) implementations.
• Solid experience across the CE suite, including Sales, Marketing, Customer Service, Field Service, or Project Service Automation.
• Proficiency in navigating, troubleshooting, and supporting the Power Platform, specifically Power Automate and Power Apps.
• Experience supporting continual enhancements of Dynamics CE implementations following the Microsoft update cadence.
• Strong troubleshooting and problem-solving skills.
• Previous experience working within a Microsoft partner environment.

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider and part of the Telefónica Group. With a diverse team of over 6,000 employees, we serve more than 5.5 million customers globally. We specialise in accelerating digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security. As a top Microsoft service provider, we are dedicated to delivering high-quality integrated technology solutions to customers in over 175 countries.