Senior Director, Solutions Engineering

Responsibilities

• Drive regional GTM strategy in partnership with the SVP of Sales for the Americas
• Act as executive technical sponsor for high-value strategic deals across NA and LATAM
• Mentor, coach, and develop a high-performing team of Solution Engineering Managers
• Own talent strategy, hiring plans, and resource allocation for the Americas region
• Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards
• Serve as a feedback loop between field teams, Product Management, and Engineering
• Architect enterprise solutions to position Talkdesk as a premier AI platform

Requirements

• 10–15+ years of experience leading enterprise pre-sales or solution engineering in SaaS
• 5+ years of experience managing frontline SE Managers
• 10+ years of experience in CCaaS, Customer Service Software, or CX space
• Proven track record of hitting regional ARR and net-new growth targets
• Experience managing pre-sales operations across North America and Latin America
• Bachelor’s degree in a technical field or equivalent practical experience
• Ability to travel 25%–30% across the AMER region

Preferred Qualifications

• Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence
• Understanding of LATAM market dynamics

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).