Senior Director, Publisher Operations

Responsibilities

• Lead and develop the global Publisher Operations organization, managing senior leaders and individual contributors to ensure scalable leadership and succession planning.
• Define the strategic vision and operating model for the function, translating company goals into multi-quarter plans and resource allocation.
• Drive publisher growth and revenue optimization through improved integration hygiene and account management best practices.
• Establish global operational standards, KPIs, and playbooks to ensure consistent quality across all regions.
• Act as a senior escalation point for complex technical or operational issues involving key publisher accounts.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to advocate for publisher needs and support product launches.
• Champion the adoption of AI tools to enhance workflows, automate routine tasks, and improve decision-making within the team.

Requirements

• 10+ years of experience in programmatic advertising, publisher operations, or SSP operations.
• Proven experience leading large, globally distributed operations teams, including managing other managers and regional leaders.
• Deep understanding of publisher monetization strategies across display, video, CTV, app, and emerging channels.
• Strong technical knowledge of SSP operations, ad serving technologies, and integration hygiene.
• Demonstrated ability to develop customer-centric strategies that drive revenue and strengthen partner relationships.
• Exceptional communication skills with experience presenting to executive-level stakeholders.
• Bachelor's degree in Business, Marketing, Technology, or a related field.

Preferred Qualifications

• MBA or an advanced degree.
• Experience working across multiple geographies and managing cultural nuances in a global organization.
• Data-driven approach to operational decision-making and process improvement.

Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off, health days, and flexible work schedules.
• Competitive retirement matching and equity packages.
• Generous parental leave for all types of parents.
• Annual well-being allowance and fitness discounts.
• Professional development resources and continuous learning opportunities.

About the Company

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As an industry pioneer with over 20 years of experience, we are committed to transparency, market efficiency, and upholding the integrity of the programmatic ecosystem.