Senior Director, Product Design

Responsibilities

• Lead design strategy across CLEAR’s travel and CLEAR1 experiences, spanning consumer, enterprise, and operational touchpoints
• Partner with Product, Engineering, Aviation Operations, and Marketing to define priorities and shape roadmaps
• Oversee the design of key traveler and partner journeys, including enrollment, verification, and authentication
• Use research, field insights, and behavioral data to improve usability and drive business outcomes
• Develop and evolve design systems, service blueprints, and experience standards
• Set the team operating model, including design reviews and quality standards
• Lead, mentor, and scale a high-performing team of product designers
• Champion trust, privacy, accessibility, and inclusive design
• Identify opportunities to apply AI-assisted workflows to improve team velocity

Requirements

• 10+ years of experience leading product design and/or industrial design organizations
• Proven track record of linking design strategy to measurable business outcomes
• Experience designing complex consumer and enterprise experiences in operationally intensive environments
• Expertise in building experiences across physical and digital ecosystems (kiosks, mobile, web)
• Strong executive stakeholder management and communication skills
• Deep understanding of user research, field research, and usability testing
• Experience leading multidisciplinary design organizations and building design systems

About the Company

CLEAR is building the secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members, CLEAR's secure identity platform is transforming the way people live, work, and travel through frictionless experiences.