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Posted a day ago
Senior Director, Partner Success, Operations & Enablement
inKindSenior Director - Partner Operations & Enablement
Perks & benefits
Education AllowanceHealth InsurancePaid Leave
Requirements
10+ years leadership experience, 3+ years managing managers, Experience scaling post-sales organizations, Operational infrastructure building, Strong analytical skills
Skills
Operations
About the role
About the Company
inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.
Responsibilities
- Define and execute the long-term vision for partner success across onboarding, adoption, engagement, retention, and expansion
- Own the operational infrastructure supporting partner onboarding, support, requests, escalations, and lifecycle management
- Build and lead a best-in-class Partner Enablement organization
- Create scalable education, certification, onboarding, and adoption programs
- Partner with Product and Engineering to ensure partner feedback influences product strategy
- Build, mentor, and lead high-performing teams across Partner Success, Operations, and Enablement
Requirements
- 10+ years of leadership experience in Partner Success, Customer Success, Operations, or Enablement
- 3+ years leading managers and cross-functional teams in a high-growth environment
- Proven success scaling post-sales organizations
- Experience building operational infrastructure and enablement programs from the ground up
- Strong executive presence and ability to influence senior stakeholders
- Deep expertise in operational excellence and service delivery
- Strong analytical capabilities using KPIs to drive decision-making
Preferred Qualifications
- Experience in fintech, SaaS, marketplace, hospitality, or payments industries
- Experience supporting multi-sided marketplace businesses
- Familiarity with Salesforce and modern customer success platforms
- MBA or equivalent business leadership experience
Benefits
- Unlimited PTO
- 9 Paid Company Holidays
- 100% Company-Paid Medical and Dental Coverage
- Vision Coverage and Short-Term Disability
- Child Care Benefits and Generous Parental Leave
- Professional Development Opportunities
- Daily Catered Lunches and Snacks
- Dining Credit within the inKind Network
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inKind · Austin
