Senior Director, Operations Strategy

Responsibilities

• Develop and execute operations strategy across hospitality, food service, and entertainment business units
• Lead strategic initiatives focused on service optimization, revenue growth, cost control, and guest experience
• Partner with senior operations leaders to assess business performance and identify improvement opportunities
• Build business cases, operating plans, dashboards, and implementation roadmaps for major initiatives
• Support annual planning, budgeting, forecasting, and long-range operational planning
• Evaluate staffing models, labor utilization, process workflows, and resource allocation
• Lead cross-functional projects involving new site openings, technology implementation, and operational transformation
• Translate data, financial performance, and guest feedback into practical recommendations for senior leadership
• Establish performance metrics and reporting routines to track progress against operational goals

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred
• 10+ years of experience in operations strategy, business operations, corporate strategy, or consulting
• Experience in hospitality, food service, entertainment, restaurants, or similar customer-facing industries
• Strong analytical and financial skills, including experience with KPIs, budgets, and forecasts
• Proven ability to lead complex, cross-functional initiatives from strategy through execution
• Strong project management, communication, and executive presentation skills
• Ability to influence senior leaders in a fast-paced, multi-site environment

Benefits

• Base salary ranging from $140,000 to $180,000
• Bonus eligibility

About the Company

Keller Executive Search partners with leading organizations to find exceptional talent for high-impact roles. This specific opportunity is for a hospitality and entertainment company based in Rochester, NY.