Senior Director of Revenue Operations

About the Company

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 50,000 users and a team of over 220+ in the USA, Australia, UK, Canada and New Zealand.

Responsibilities

• Optimize the GTM Operating System by owning Salesforce architecture and lead management end-to-end
• Drive AI-enabled revenue execution by embedding AI into daily workflows for prospecting, research, and enrichment
• Lead sales planning, forecasting, budgeting, and quota-setting processes
• Build and maintain executive and operational dashboards for ARR growth, pipeline health, and retention
• Partner cross-functionally with Sales, Marketing, Customer Success, and Finance
• Manage and develop the Sales Operations Analyst

Requirements

• 7 to 10 years of Revenue Operations or Sales Operations experience in B2B SaaS
• At least 3 years in a leadership role managing direct reports
• Deep Salesforce expertise and architecture experience
• Proven track record of governing a modern GTM tech stack (Salesforce, Outreach, 6sense, etc.)
• Experience with territory modeling, quota design, and capacity planning
• Strong written and verbal communication skills

Preferred Qualifications

• Vertical SaaS or legal tech experience
• Experience with Agentic tooling (Agentforce, Claude, Clay)
• Experience with NetSuite and Salesforce-to-NetSuite integrations
• Experience with Salesforce Revenue Cloud or CPQ tooling
• Experience scaling Revenue Operations from $50M to $200M+ revenue