Senior Director of Quality

Responsibilities

• Direct the organization’s system-wide Clinical Quality Management program, including annual work plans and quality improvement initiatives
• Ensure organizational adherence to local, State, Federal, and PPFA accreditation and regulatory requirements
• Lead the internal Patient Safety and Quality Committee and collaborate with the Chief Medical Officer on strategic presentations
• Oversee clinical incident management, including Root Cause Analysis (RCA) and the implementation of corrective action plans
• Develop and maintain policies for infection control, laboratory processes, and medication management
• Analyze patient experience data and customer feedback to identify trends and improve service delivery
• Conduct internal audits and support Department of Health (DOH) site visits and accreditation processes
• Serve as an internal consultant on regulatory standards, process improvement, and performance monitoring

Requirements

• Bachelor's degree in Nursing or a Master's degree in a related field
• At least 3 years of experience in a Quality or Patient Safety program within a healthcare setting
• Strong data management, analysis, and presentation skills
• Proficiency with electronic health records and Microsoft Office Suite
• Knowledge of HEDIS, incident reporting systems, and regulatory standards
• Proven project management and organizational skills

Preferred Qualifications

• Prior experience in an ambulatory healthcare setting
• Previous experience in program oversight or senior leadership roles
• CPHQ certification

Benefits

• Generous PTO and holiday schedule
• Medical, dental, and vision coverage options for employees and dependents
• FSA, HSA, and Commuter pre-tax reimbursement funds
• Short-term and Long-term Disability, plus free Basic Life and AD&D
• 401(k) Retirement Plan with Safe Harbor contributions after 1 year

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. We provide a wide range of family planning services through brick-and-mortar health centers and mobile care units, serving everyone regardless of immigration status, zip code, or ability to pay.