Senior Director, Events Technology & Operations

Responsibilities

• Define, evangelize, and execute the long-term vision for Microsoft's event technology ecosystem to create attendee-centric experiences.
• Oversee the development and delivery of technology solutions for flagship events such as Build, Ignite, and AI Tour.
• Lead the Global Broadcast Operations Center, managing the transmission and streaming of critical media communications.
• Establish a portfolio-based approach to technology investments to optimize workflow and drive efficiency.
• Ensure event platforms, infrastructure, and attendee-facing experiences meet world-class standards for performance, accessibility, and scalability.
• Partner with internal stakeholders to define technology needs and communicate project plans and deliverables.
• Implement robust QA protocols and contingency plans to ensure seamless event execution.
• Foster an inclusive culture that enables a team of technology, broadcast, and operations professionals to thrive.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or a related field.
• 12+ years of experience in Technology, Marketing Technology, or Event Operations.
• Proven expertise in registration, content, speaker, and schedule management.
• Experience managing mobile apps, attendee wayfinding, networking, and meeting scheduling technologies.

Preferred Qualifications

• Master's Degree in a relevant field and 10+ years of specialized experience.
• 6+ years of people management experience.
• 6+ years of experience in technology or process improvement.
• 10+ years of experience in event technology and knowledge management/digital publishing.
• 5+ years of experience working within a complex, matrixed organization.
• Experience executing both in-person and digital events, including broadcast and streaming distribution.
• Ability to translate marketing objectives into engaging technical solutions that drive business impact.

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.