Senior Director, Care Servicing Operational Analytics

Responsibilities

• Lead the vision, roadmap, and execution of the Care & Servicing Operational Analytics platform.
• Translate business priorities into scalable analytics capabilities, including KPI frameworks and performance measurement.
• Serve as a trusted analytics advisor to senior leadership to shape strategy and investment decisions.
• Drive modernization of analytics through automation, advanced analytics, and AI-enabled insights.
• Partner with enterprise data platform teams to bridge the gap between business stakeholders and technical execution.
• Establish and govern consistent operational performance metrics across the Care & Servicing organization.
• Lead and develop a high-performing analytics team across BI and advanced analytics disciplines.

Requirements

• 15+ years of experience in analytics, business intelligence, operations, or strategy.
• Proven experience partnering with senior executives to translate strategic priorities into actionable insights.
• Demonstrated ability to build and scale analytics platforms or operating models in complex environments.
• Strong communication and storytelling skills with the ability to influence senior-level decision-making.
• Bachelor's degree required.
• Proficiency with BI, data visualization, and performance analytics tools.
• Familiarity with AI, predictive analytics, and enterprise data platforms (e.g., lakehouse architectures).

Preferred Qualifications

• Experience leveraging large-scale consumer data to drive operational performance.
• Applied experience with Machine Learning (ML) and intelligent automation.
• Background operating at the intersection of strategy, operations, and data.
• Experience specifically within customer care or servicing analytics environments.

Benefits

• Comprehensive health coverage including medical, dental, and vision from day one.
• Financial security through 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Family support including adoption assistance, fertility planning, and 12 weeks of paid parental leave.
• Professional growth opportunities via tuition reimbursement and career coaching.
• Wellness programs including 24/7 professional therapy and mental health resources.

About the Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We provide actionable views of consumers to help businesses and consumers transact with confidence, specializing in credit, marketing, fraud, risk, and advanced analytics.