Senior Director, Brand & Communications

Responsibilities

• Develop and execute an integrated brand strategy aligned to corporate objectives and GTM priorities
• Drive consistent brand messaging and storytelling across all external channels
• Lead public relations strategy and manage external PR agency relationships
• Drive executive thought leadership initiatives including bylines, blogs, and social media
• Build and maintain relationships with key industry analysts at firms like Gartner and Forrester
• Lead development of an editorial strategy and content roadmap
• Oversee creation of high-impact thought leadership content including whitepapers and case studies

Requirements

• 10+ years of experience in brand marketing, corporate communications, or PR within B2B SaaS
• Experience in both agency and in-house environments
• Proven success leading integrated brand and communications strategies
• Strong media relations and analyst relations experience
• Excellent storytelling, writing, and executive communication skills
• Experience managing agencies, freelancers, and cross-functional stakeholders
• Bachelor’s degree in Marketing, Communications, Journalism, or related field

Benefits

• Medical, dental, and vision benefits
• Life and disability insurance
• Reimbursement programs for fitness and tuition
• 401k matching
• Generous PTO including an annual volunteer day
• Paid maternity and parental leave

About the Company

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. We empower organizations to uncover customer needs, optimize processes, and automate workflows through advanced AI and real-time analytics.