Senior Director, Associate Relations

Responsibilities

• Lead associate relations strategy across union and non-union employee populations
• Serve as the senior escalation point for sensitive investigations, corrective action, terminations, and policy interpretation
• Develop frameworks for consistent investigation practices, documentation, and decision-making
• Coach HR Business Partners and operational leaders on associate relations matters
• Analyze associate relations trends and recommend proactive solutions to reduce risk and improve retention
• Partner with Legal and Compliance on employment law, policy, and regulatory matters
• Support leadership training on workplace conduct, performance management, and conflict resolution

Requirements

• Bachelor’s degree required
• 10+ years of HR, employee relations, associate relations, or labor relations experience
• Experience in hospitality, restaurants, entertainment venues, casinos, resorts, or food service operations preferred
• Strong background handling complex investigations and high-risk employee matters
• Knowledge of federal, New York State, and local employment laws
• Ability to influence senior leaders while maintaining credibility with frontline and hourly teams

Benefits

• $130,000 to $165,000 base salary
• Bonus eligibility

About the Company

Keller Executive Search partners with leading employers in the hospitality and entertainment sectors to find high-impact leadership talent.