Senior Diagnostic Support Engineer

Responsibilities

• Monitor DTC/CAN parameters at the Command Centre 24/7
• Raise internal tickets in the DMS system upon detecting issues
• Provide Level 1 (L1) phone support to guide customers and drivers
• Coordinate with dealers to resolve vehicle issues and critical DTCs
• Instruct dealers to assist with vehicle breakdowns or immovable vehicles
• Generate daily, weekly, monthly, and ad-hoc management reports
• Track and report KPI targets and conduct job card analysis

Requirements

• 1-2 years of experience in customer support, vehicle service, or command centre operations
• Familiarity with DMS systems and ticketing tools
• Knowledge of vehicle diagnostics (DTC/CAN)
• Ability to work in a 24/7 rotational shift environment
• Strong problem-solving and analytical skills
• Strong communication skills for dealer and customer coordination

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance retail strategies and streamline operations through dealer performance improvement, repair optimization, and consumer engagement.