Senior Desktop Support Specialist

Responsibilities

• Provide front-line technical support to faculty, staff, and students across Windows, macOS, and Linux environments.
• Troubleshoot complex hardware, software, connectivity, printing, and peripheral issues.
• Manage the deployment, imaging, and lifecycle of computer hardware and peripherals.
• Coordinate network port activations and VLAN assignments.
• Administer helpdesk ticketing systems, including generating reports and dashboards.
• Facilitate IT onboarding for new hires and provide training on productivity tools like Google Workspace and Microsoft 365.
• Support audiovisual systems in conference rooms and classrooms.
• Act as a local contact for IT security incidents and proactively apply security patches.
• Maintain technical documentation, including standard operating procedures (SOPs).

Requirements

• Bachelor's degree in a technical field (Engineering, Science, or Technology) or equivalent experience.
• 5+ years of experience administering Windows (Active Directory), macOS, and Linux systems.
• Proven experience supporting macOS in an enterprise environment.
• Experience managing helpdesk ticketing systems and hardware lifecycles.
• Strong knowledge of security fundamentals, including patching, encryption, and firewalls.
• Deep understanding of TCP/IP protocols and network troubleshooting.
• Excellent customer service and communication skills.

Preferred Qualifications

• Proficiency in writing or editing command-line shell scripts (Bash, Python).
• Experience with Microsoft Active Directory and Group Policy Objects (GPOs).
• Experience using desktop management tools to administer large-scale endpoint populations.
• Familiarity with configuring Network Attached Storage (NAS) and enterprise backup solutions.
• Experience working within research or academic environments.

Benefits

• Generous time off.
• Retirement plan with two-for-one matching contributions and immediate vesting.
• Comprehensive health insurance options.
• Life insurance and long-term disability coverage.
• Flexible spending accounts for healthcare and dependent care.
• Maternity and parental leave.

About the Company

At Michigan Engineering, we develop the talent and technologies that move society forward. Through discovery and innovation, we create the foundational knowledge and practical technologies to solve today's most pressing challenges. Join CAEN, the University of Michigan College of Engineering's IT organization, to support our mission of academic excellence through high-quality technical services.