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Posted 3 hours ago
Senior Desktop Support Specialist
Novigo Solutions IncSenior Desktop Support Specialist
Requirements
Desktop support experience, Hardware and software troubleshooting, Imaging and deployment, Printer and peripheral setup, Networking protocols, AD and Citrix support, Documentation skills, Project coordination
Skills
WindowsActive Directory
About the role
Responsibilities
- Evaluate and prioritize IT incident and problem tickets
- Resolve desktop, hardware, software, printer, and peripheral issues
- Install, image, and deploy computers and business applications
- Support user data migration, profile replacement, and account changes
- Coordinate with data center, application, and network teams
- Lead project efforts and provide status updates
- Create and maintain process and procedure documentation
- Follow IT security policies and protect sensitive data
Requirements
- Desktop support and service desk experience
- Strong knowledge of computer hardware, software, and peripherals
- Familiarity with networking protocols and communications
- Experience with AD, email, and Citrix support
- Ability to troubleshoot complex technical issues
- Documentation and process maintenance skills
- Project leadership and coordination ability
- Security awareness and policy compliance
About the Company
Novigo Solutions is an IT services provider focused on Microsoft SharePoint, Salesforce, BI, RPA, ERP, mobile technologies, and support services. The company serves Fortune 500 clients across the globe from offices in the US, India, UAE, Oman, KSA, and Singapore.
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Novigo Solutions Inc · Kinston
