Senior Design Researcher

Responsibilities

• Design and conduct multi-faceted research plans, including qualitative discovery research on jobsites and evaluation of prototypes in the field.
• Build and maintain a network of professional users to understand evolving needs and work contexts.
• Analyze and synthesize research findings into actionable insights for new features, functionalities, and business approaches.
• Facilitate hands-on tool evaluations, team workshops, and participatory co-creation sessions.
• Present research findings through engaging storytelling, including the use of photos, video, and diagrams, to key stakeholders.
• Experiment with new methodologies and champion User-Centered Design and Design Thinking across the organization.
• Mentor and coach junior-level researchers.

Requirements

• Master's or Bachelor's degree in Psychology, Anthropology, Sociology, Industrial Design, Graphic Design, Business, or Engineering.
• 5+ years of experience in the "fuzzy front end" of product development with an understanding of innovation methods.
• 5+ years of experience using qualitative research methods such as observation, interviewing, and contextual inquiry.
• Proficiency in Microsoft Office and experience with video editing and 2D software (e.g., Adobe Creative Suite).
• Valid driver's license and ability to travel 25-35% overnight.
• Ability to present a past project and its methodology during the interview process.

Preferred Qualifications

• Experience working within a design consultancy.
• Familiarity with quantitative research methodologies, study design, and data analysis.
• An understanding of how quantitative and qualitative methodologies complement each other.

Benefits

• Health, dental, vision, and life insurance.
• 401k retirement plan.
• On-site cafeteria and state-of-the-art fitness facility.
• Organized fitness classes, recreational sports leagues, and company outings.

About the Company

Milwaukee Tool is an industry-leading manufacturer of heavy-duty power tools, accessories, and hand tools for professional users worldwide. Founded in 1924, the company is dedicated to delivering innovative, trade-specific solutions that increase productivity and durability for the construction industry.