Senior Dealer Operations Manager

Responsibilities

• Drive wholesale and retail performance by advising dealerships on sales operations, inventory management, and promotions
• Conduct regular dealership site visits to assess sales effectiveness, operations, and leadership alignment
• Review sales reports and financial statements to monitor inventory, cash flow, and profitability
• Evaluate dealership marketing and advertising strategies to recommend high-impact programs
• Analyze market conditions, registration data, and competitor activity to identify growth opportunities
• Educate dealership staff on incentive, reward, and specialty vehicle programs including commercial and EV fleets
• Monitor vehicle inventory levels and car mix to address aged inventory and optimize ordering
• Partner with regional teams to align model allocation and distribution with market demand
• Assess customer experience and retail operations to implement best practices and improve satisfaction scores
• Support leadership with dealer compliance, communications, and dealership transitions

Requirements

• Bachelor's Degree in Business or a related field
• 6 years of progressive Marketing and Sales experience
• 3 years of analytical experience within the automotive industry (e.g., Sales Ops, Market Analytics, or Pricing)
• Experience in dealer contact support roles (such as FSM, FOM, or DOM)
• Proficiency in spreadsheet, word processing, and other PC applications
• Proven ability to interpret financial statements and key operating reports to drive strategy
• Ability to manage own schedule and work effectively in a virtual office environment
• Willingness to travel more than 75% (including day and overnight domestic travel)

Preferred Qualifications

• Completion of Nissan Sales & Service Way Training or Model Line Certification
• Experience supervising others in a sales capacity
• Completion of Nissan Way Leadership Academy Certification

Benefits

• Competitive pay and quarterly performance bonuses
• Demo vehicle program
• Comprehensive medical and mental health benefits
• Parental leave and retirement savings plans
• Employee Lease Program and Vehicle Purchase Program (VPP) discounts
• Opportunities for career growth and continuous learning through tuition reimbursement and leadership training

About the Company

INFINITI is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. We are dedicated to enriching the lives of our employees and customers through cutting-edge automotive solutions and a culture of diversity and inclusion.