Senior Data Scientist

About the Company

Gorgias is building the platform for Conversational Commerce, a unified AI agent that sells, supports, and re-engages customers across the entire ecommerce journey. The Decision Intelligence team builds the Gorgias Decision Engine (GDE) to turn data and context into a competitive advantage.

Responsibilities

• Build and own the data science strategy and vision as a foundational hire
• Own model improvement for revenue forecasting, churn prediction, and scenario planning
• Mature audience segmentation and customer profiling for GTM motions
• Support retention and expansion intelligence through churn risk models
• Contribute to pricing and monetization strategy via price sensitivity modeling
• Develop and scale experimentation frameworks and A/B testing methodologies
• Partner with Data Engineering to productionalize models within the Gorgias Decision Engine

Requirements

• 5+ years of hands-on experience in data science or quantitative fields
• Strong proficiency in Python and SQL
• Deep experience with statistical modeling, forecasting, segmentation, and experimentation design
• Experience partnering with engineering teams to productionalize models (MLOps, CI/CD for ML)
• Ability to translate complex analysis into actionable recommendations for stakeholders

Preferred Qualifications

• Experience in SaaS, B2B, or e-commerce environments
• Familiarity with dbt, BigQuery, or modern analytics engineering workflows
• Prior experience building a data science function from the ground up

Benefits

• 5-week vacation plus 2 weeks RTT
• Paid sick leave and 16 weeks of paid parental leave
• MacBook Pro and €700 home workstation setup budget
• €2000 annual learning and wellness support
• Private health insurance and lunch credit