Senior Data Center Technician

Responsibilities

• Apply advanced diagnostic and troubleshooting expertise to identify and resolve hardware issues quickly
• Decommission hardware for complex system changes, such as upgrading entire racks, following standard procedures
• Delegate hardware installation, deployment, and replacement tasks to technicians while providing expert guidance
• Ensure quality execution of work by coordinating downtime and keeping stakeholders informed to minimize rework
• Assist and mentor technicians with challenging tasks and provide guidance on staging, setup, and startups
• Verify security compliance during decommissions and process data-bearing devices for destruction
• Maintain awareness of Key Performance Indicators (KPIs) through performance dashboards
• Conduct or assist in daily safety briefings and ensure compliance with safety protocols and PPE usage

Requirements

• High school diploma, GED, or equivalent
• Basic knowledge of computer hardware and components
• Experience supporting IT equipment or related technology
• Ability to work non-standard shifts, including evenings, nights, weekends, and holidays

Preferred Qualifications

• Associate degree in computer science or a related field
• Prior experience in a production, mission-critical 24x7x365 data center environment
• Relevant industry certifications such as CompTIA (A+, Server+, Network+), Microsoft Certified Professional (MCP), or Vendor-Specific Network Certifications

About the Company

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our global cloud services, including Bing, Office 365, Xbox, and Azure. We manage a massive global portfolio of over 200 data centers, supporting more than 1 billion customers and 20 million businesses worldwide. We are committed to environmental sustainability, professional development, and fostering a culture of inclusion and growth.