Senior Data Center Technician

Responsibilities

• Manage the installation, diagnostics, troubleshooting, and decommissioning of IT datacenter equipment including racks, hard drives, switches, and server components.
• Provide technical guidance and mentorship to less experienced technicians through on-the-job training and process reviews.
• Perform advanced diagnostics to identify and resolve technical issues in network, storage, or server equipment with minimal business disruption.
• Execute complex infrastructure changes, such as upgrading entire racks or performing memory upgrades and OS rebuilds.
• Ensure compliance with data center business unit policies, security procedures, and safety protocols (EHS).
• Conduct quality control activities, including post-execution verification of grounding, staging, labeling, and cabling.

Requirements

• High School Diploma, GED, or equivalent.
• Basic knowledge of computer hardware and components.
• 2+ years of experience supporting IT equipment or related technology.
• Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays.
• Ability to travel up to 25% domestically.
• Physical ability to climb ladders/stairs, stand for prolonged periods, and lift/push equipment as required.

Preferred Qualifications

• Associate's Degree in Computer Science or a related field.
• 3+ years of experience supporting IT equipment.
• 2+ years of experience in a production, mission-critical 24x7x365 datacenter environment.
• Relevant industry certifications such as CompTIA (A+, Server+, Network+), Microsoft Certified Professional (MCP), or vendor-specific network certifications.

About the Company

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services, delivering core infrastructure for platforms like Azure, Office 365, and Xbox. We manage a global portfolio of over 200 data centers in 32 countries, supporting over 1 billion customers worldwide.