Senior Customer Value Partner

Responsibilities

• Act as a strategic advisor for Tier 1 and Tier 2 enterprise accounts, managing the full customer lifecycle from pre-sale engagement through post-go-live adoption.
• Build and manage multi-year Value Realization Frameworks (VRF) to ensure ROI commitments and KPIs are met and documented.
• Maintain and evolve C-suite executive relationships at the VP, SVP, and C-level to secure iBase-t's position in strategic planning.
• Lead Executive Business Reviews (EBRs) and facilitate multi-stakeholder alignment sessions, roadmap workshops, and steering committees.
• Design and lead billable advisory engagements, including value architecture and transformation readiness.
• Identify expansion opportunities and prepare structured frameworks to enable commercial growth within existing accounts.
• Mentor 1–2 Customer Value Partners through structured, account-based coaching.

Requirements

• 8+ years of experience in enterprise software customer success, strategic account management, or professional services.
• Deep domain expertise in Aerospace & Defense (A&D) manufacturing.
• Proven track record of managing multi-site, multi-business unit enterprise accounts with C-suite engagement.
• Extensive experience building Value Realization Frameworks and formal business cases tied to ROI.
• Ability to operate with full autonomy in a billable advisory model.
• Bachelor's degree is required.
• Ability and willingness to travel 25–35% for client sites and executive workshops.

Preferred Qualifications

• MBA or advanced engineering degree.
• Industry certifications such as APICS, Six Sigma Black Belt, or PMP.

About the Company

iBase-t provides industry-leading digital transformation solutions designed to help complex manufacturing organizations optimize their operations and realize measurable value.