Senior Customer Support Engineer

Responsibilities

• Work with Business Development and Product Management to understand technical customer needs
• Lead technical interchange meetings to develop requirements and suggest product use cases
• Provide functional and system performance education on radios and waveforms to customers
• Lead technical execution of customer contracts and support field requirements during design or testing
• Conduct design, deployment, and testing of candidate systems to validate suitability
• Document and advocate for new product requirements based on customer use cases
• Work cross-functionally to measure, debug, and optimize radio system performance

Requirements

• Bachelor's degree in electrical engineering or related field
• Minimum of four years of multidisciplinary technical experience
• Minimum of two years supporting customers with radio communication products
• Practical experience with military or commercial wireless products (e.g., GSM, LTE, Wi-Fi, SRW, Link-16)
• System design experience across RF, PHY, MAC, Networking, and Application layers
• Proficiency with networking protocols (Layer 2 and Layer 3) and data analysis tools like iPerf and Wireshark
• Experience with lab test equipment such as spectrum analyzers and oscilloscopes
• U.S. Citizenship and ability to obtain Secret Security Clearance
• Ability to travel up to 25% domestically and internationally

Preferred Qualifications

• Master's degree or higher in a related field
• Experience with soldier-based situation awareness software (ATAK, SittaWare, etc.)
• Experience with Unmanned Systems
• Knowledge of embedded system security and industry certifications (MIL-STD-810, MIL-STD-461)

About the Company

TrellisWare is a worldwide leader in highly advanced algorithms, waveforms, and communications systems, ranging from small form factor radio products to fully integrated solutions.