Senior Customer Support Associate

Responsibilities

• Respond to international customer queries via voice support to provide effective resolutions and assistance.
• Update and process customer information accurately within company systems.
• Resolve customer problems in a timely manner while taking ownership of commitments.
• Use clear and simple English to deliver information and solutions during all customer conversations.
• Liaise with internal team members when complex queries cannot be resolved at the first point of contact.
• Maintain a high level of professional integrity, empathy, and respect when dealing with all customers.

Requirements

• Minimum SSC (10th) passed.
• Strong verbal and written English communication skills.
• Computer literacy, including proficiency in Microsoft Outlook and Word.
• Good typing skills meeting process-specific requirements.
• Ability to handle and resolve complex customer calls with a professional mannerism.

Preferred Qualifications

• Minimum 1 year of experience in a BPO or a related industry.
• Experience in international voice support roles.

About the Company

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping customers stay ahead of the curve through transformational solutions that reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted partners to over 100 leading brands across the US, UK, Philippines, Mexico, and India.