Senior Customer Support Associate

Responsibilities

• Respond to customer queries and provide resolutions via international emails and chats
• Update and process information accurately into internal systems
• Resolve customer problems in a timely manner and take ownership of commitments
• Liaise with internal team members when queries cannot be resolved at the first point of contact
• Use clear, simple English to deliver information and solutions effectively
• Maintain a high level of professional integrity, empathy, and respect when dealing with customers

Requirements

• Minimum SSC (10th) passed
• Strong written English communication skills
• Computer literacy, including proficiency in Outlook, Word, and internet navigation
• Good typing skills meeting process-specific requirements
• Ability to handle and resolve complex customer inquiries

Preferred Qualifications

• Minimum 1 year of experience in a BPO or related industry
• Experience in international customer support via chat or email

About the Company

Firstsource is a leading provider of customized Business Process Management (BPM) services. We specialize in helping customers stay ahead of the curve through transformational solutions that reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted partners to over 100 leading brands across the US, UK, Philippines, Mexico, and India.