Senior Customer Success Specialist

Responsibilities

• Serve as the lead point of contact for the assigned customer base
• Coordinate, schedule, and facilitate relevant training for assigned customers
• Build and maintain strong, long-term customer relationships
• Identify and assess customer issues, problems, and opportunities through data analysis
• Maintain consistent monthly and quarterly customer touchpoints to ensure alignment with company initiatives
• Collaborate with Account Managers to support program enhancements and software solutions
• Identify current and potential revenue management issues and recommend corrective actions

Requirements

• Associate’s degree required; Bachelor’s degree preferred
• 1–3 years of proven account management or B2B sales experience
• Experience in the HME/DME industry and medical billing
• Advanced proficiency in Microsoft Office products
• Strong analytical, financial, and problem-solving skills
• Exceptional organizational skills and the ability to manage multiple priorities
• Effective communication skills with the ability to influence C-level stakeholders

Preferred Qualifications

• Experience with financial analysis and direct profit and loss accountability

Benefits

• Comprehensive medical, vision, dental, and life insurance
• Short-term and long-term disability insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) and Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO), paid holidays, and floating days
• Tuition assistance and Employee Assistance Program (EAP)

About the Company

ResMed creates life-changing health technologies that empower millions of people in more than 140 countries to live happier, healthier lives. Through AI-powered digital health solutions, cloud-connected devices, and intelligent software, ResMed is redefining sleep health and home healthcare.