Posted 7 hours ago
Senior Customer Success Manager
ZipSenior Customer Success Manager
Perks & benefits
Education AllowanceHealth InsurancePaid Leave
Requirements
8+ years customer-facing experience, Procurement technology familiarity, Strong project management, Business process orientation
Skills
SaaSProcurementcustomer success
About the role
About the Company
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
Responsibilities
- Help largest customers drive procurement success on the Zip platform
- Define customer business outcomes and partner with customers to deliver them continuously
- Act as a trusted procurement advisor and thought partner to educate customers on platform and best practices
- Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
- Maintain high levels of customer engagement, satisfaction, adoption, and loyalty
- Manage customer health and hedge account risks based on data-driven adoption metrics
- Partner with product and engineering to translate business needs into new solutions
- Train and empower customers to become product specialists
- Partner with the renewals team to achieve target GRR
- Continuously improve Customer Success assets and processes
Requirements
- 8+ years of relevant experience in customer-facing customer success, technical account management, or strategic consulting
- Procurement experience (sourcing or vendor management) or familiarity with procurement technologies (ERP, HRIS, CLM, GRC, JIRA, ServiceNow)
- Excellent interpersonal skills and ability to establish rapport and trust
- Strong project management skills
- Creative problem solver with attention to detail
- Business process-oriented with ability to think about workflow efficiency
- Proactive team player
Preferred Qualifications
- B2B SaaS experience in a high-paced environment
- Payments software experience (invoicing, PO creation) and experience working with CFOs or Accounts Payable/Receivable
- Experience with SaaS workflow management tools (low code / no code configuration)
- Experience working in a top tier consulting firm or an MBA
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Zip · London
