Senior Customer Success Manager

Responsibilities

• Own and maintain strong relationships with strategic accounts to ensure success through up-sells, cross-sells, and renewals.
• Serve as the primary point of contact for client communications, program management, and strategic recommendations.
• Develop and manage client roadmaps outlining major milestones, testing initiatives, and expansion opportunities.
• Lead strategic client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews (QBRs).
• Partner with Customer Success leadership to scale accounts and optimize long-term performance.
• Identify growth opportunities by designing unique strategic plans that exceed quarterly and annual goals.
• Apply deep knowledge of industry trends and Zeta offerings to provide actionable optimization recommendations.

Requirements

• 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries.
• Proven ability to develop and nurture client relationships at all levels of the decision-making process.
• Strong communication and presentation skills, with the ability to lead executive-level conversations.
• In-depth knowledge of the complex MarTech landscape.
• Highly organized with strong attention to detail and the ability to manage multiple projects in a fast-paced environment.
• Strategic thinker and problem solver with a proactive approach to account growth and optimization.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

About the Company

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence and trillions of consumer signals to help marketers acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), we unify identity, intelligence, and omnichannel activation into a single platform to make sophisticated marketing simple.